Worst service ever experienced at a KFC outlet

<p>I went into KFC Evander on the 28/05/2016 at roughly 09:45, a newly establised outlet. Ordered a AM deluxe burger and a AM twister. Both items are on the breakfast menu. I noticed that there was an order placed before mine, this order was already taking 10 minutes to be made up. I waited for five (5) minutes while watching orders placed after mine already collected by the customers. I asked the employee what was the hold up and she stated that they were waiting for the mini fillets. I asked how much longer but did not get a reply. After eight (8) minutes had lapsed she called me over and asked if i had ordered 5 mini burgers which i replyed no. That was the previous order which I mentioned, by now eighteen minutes had already lapsed on that order. By then ten (10) mins had lasped and still no sign of my order. The attitudes of both employees at the front indifferent. I asked to speak to the manager and was told she was busy. I then asked for a refund. When the manager finally came to the front, she went straight to the till and attempted to give me a refund. Her attitude was as the other two employees, indifferent. She didnt attempt to engage with me. I had to initiate the conversation regarding my complaint to which I received very poor feedback. All three (3) staff members whom I engaged didnt really care about the outcome of the complaint. I have seen the manager at KFC Secunda deal with a client complaint and he was excellent. The aggrieved client left the store feeling calm and satisfied with the outcome. I hate to say this but I will not be visiting that store again and I will be advising others not to do so aswell.</p> <p>If the managers attitude toward the customer was so poor, it's probably only expected that her staff members would have the same attitude. There was no customer centricity apparent at this store. Poor turnaround times.</p>