1 reviews | Active since Dec 2015
Worst Service Ever!
In the wee hours of Saturday morning, i made the mistake of stepping into the KFC on Main Road in Rondebosch. I walked into the shop and ordered 1 Streetwise 2. The cashier, i think her name was Akholiwe, advised me that I would need to wait 15 minutes for my order to be ready. I then agreed to wait. After some time had passed, my order number was called. I then proceeded to the collection point and handed over my slip. My slip was checked and then i was given my order. I decided to eat at the eating area provided. I proceeded to open my meal, poured some spice on my chips and started to eat. A minute later, the cashier shouts from over the till, asking me how many pieces of chicken i have. I advised her that I don't know, I had not bothered to count them. She then came out from behind the counter, grabbed my meal as i was eating and took it back to the kitchen. She then emerged a minute later with my food, all tampered with but minus a peice of chicken. When trying to reprimand her behaviour, I was given very bad attitude by her. I feel that it was not my fault that they had packaged my meal incorrectly. This was the worst service i have ever encountered. I am very dissapointed.
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
