Worst service ever

We went to KFC Monument Spar last night & went thru the drivethru.the board displaying the menu wasnt stuck on properly& falliing off so we culdn't even see wat we wanted. The ordering window was shut & we had two cars in front of us. The first car took approximately 25 minutes to get his food. At this stage we were irritated but couldnt drive away. The car in frontgot out to see what the delay was. He eventually got to order, another 20 min wait was in store for us. I then went inside asked to see the manager, bernard. I told him we have been waiting for 45 minutes what is the delay. He didn't apologise nothing he walked off and went back to hia office! Being a manager myself I know how to deal with complaints andthis man does not! Another lady was at the window asking about the delay and was told there is no chicken & a joke was made about serving us rats!!! We eventually just drove out because after an hour waiting for 2 cars food how long would we wait. We did in fact go to another Kfc in the cbd and what a difference. 10 minutes and we had our food. Staff were friendly and food quality was much better. .. Kfc needs to look at their franchises because that was unacceptable