worst service ever

I took a 10 min walk today during my lunch break to get KFC form the west street branch in Durban, got there and placed my order at 12h48. The cashier Zama made no metion of the fact that they had no chicken and that i would have to wait 10 - 15 min for the chicken to be ready.

As i got to the collection counter i was told" no chicken wait 10 mins" so i waited and 10 mins later when i still had not recieved my order I tried to enquire from 2 different staff members how much longer it would be. Both of them just ignored me, they were Zethu and Mafika. they were arrogant and thought they were doing me a favor.

finally at 13h15 I received my order and walked back 10 mins to my office by which time my lunch was over and the chicken is lying on my desk. How does a restaurant run out of their core product, for me i think its a matter of poor production planning and the invisible manager of that store should be held accountable. thats right there was no manager to be seen anywhere in the store during my wait. i will never use that KFC key again and will be sure to tell everyone i know as well.