MJvV
Mario Jansen van Vuuren

1 reviews | Active since Jul 2013

18 Apr 2015, 17:48

Worst service ever

Hi, I went to KFC earlier and ordered a fun-do bucket and several burgers. I was told it would take 4 minutes for the wings.<br> <br> I waited for 10 minutes and then went through the drive through. When I got to the window, no one apologised. They just laughed and gave me my food.<br> <br> The pops and strips were old and stale.<br> <br> This is not the first time this has happened either. <br> <br> The previous time, I was told I would have to wait for 10 minutes for the dunked wings and I ended up waiting 25 minutes. When I drove around, I was told that they were looking everywhere for me - even though it took me less than 30 seconds to drive around to the second window again.<br> <br> The service is always bad and the quality is often worse than the service.<br> <br> This is, by far, the worst branch in PE.

0
Replies (1)
KFC
KFC's reply20 Apr 2015, 16:20
Official
Hello MarioVuur,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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Best regards,