1 reviews | Active since Mar 2009
Worst Service ever
On Sunday 01.03.2015 my daughter who is two years old told me she was hungry and wants a burger I went to KFC in Westgate stood in the line waiting to be served, I waited 15 minutes before getting to the front. The lady at the till proceeded to help a lady behind me and after that lady helped another lady who came in after me. I asked her so when will she serve me as I was waiting and people who came in after me was being helped before me. So the lady at the till said she will help me now I started telling her what I wanted and she told me to wait she is going to help the lady standing next to me first. After complaining and making a scene as my daughter wanted food and being irritated at what was happening the lady eventually helped me I asked for a snack burger just to be told \Sorry we don't have snack burgers". This is totally unacceptable and I made a promise to myself to never go to kfc again just because of the rudeness of one branch's employees. If a child is hungry they are hungry you can't tell me wait I will help you now and then help someone who came in after me."""
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
