worst service

I visited kfc N1 CITY today 6 February 2015 at approximately 20:55pm. I placed my order of which was a 10 piece feast with 3 sides. Upon payment, I was told by a gentleman that was serving me that my chicken will be with me in 6 minutes. <br> About 15 mins later I went up to the cashier and ask as to why I haven't received my chicken and people that was served after me are all eating already. He mentioned to me that my chicken is being packed. Yet another 20 mins later and still no food. At this stage I'm very upset because I've booked tickets at the cinema that was soon starting. <br> I then asked for a refund and manageress comes up to me and says that the sides that has already been served to me will have to be paid indaviduely at full price and not as in combo.<br> This was not my fault. I was told to wait 6 mins. This manageress then deducted nearly R100 for just the 3 sides. She was so sarcastic. This lady truly doesn't know how to treat customers. I will name and shame her in every possible way. Never in my life have I experience such service at a kfc. Remember to look after your customers as word of mouth is extremely powerful. <br> I trust kfc to seriously investigate my matter.