Worst service

I am writing to express my extreme dissatisfaction with the service I received from KFC Blue Downs. I placed an order through your delivery service and was given an estimated delivery time, which was already quite long, but I patiently waited. However, the order arrived 50 minutes after the estimated time, making the total wait time almost 2 hours.

I called customer care multiple times during this period, only to be placed on hold each time without any resolution. This lack of communication and disregard for my concerns was frustrating and unprofessional.

To make matters worse, when the order finally arrived, the food was stale and ice cold. After waiting so long, this is completely unacceptable and ruined the entire experience.

I expect much better from KFC, and this level of service is disappointing. I hope that you take this complaint seriously and address these issues to improve both your customer care and delivery service.