Worst online delivery team!

Ordered via the app for online delivery. Worst experience ever!!! My order was first running late, then called store, store said my order had just left with a driver. Not even a minute later I get 4 messages and emails to say my order has been canceled and my money will be reversed. No money reversed. Called customer service and tried calling the delivery team and no answer. Apparently the drivers collect your orders cancel it and take the food for them.