Worst KFC customer service experience

I have been to the new KFC in Valhalla Pretoria 3 times, and not once have I received good friendly service. The first time I was there I went inside to order. I had to repeat my order a number of times, I even gave the employee my slip to ensure that I got the right order, and I still received the wrong order.

The second time I was there the food I received was horrible. The burgers the gave me was so cold, it was as if they where just taken out of the fridge.

The third time (24 February 2021) I was there was the worst of all. When we arrived at the drive thru we stopped at the box to place our order. We waited and waited, but didn't receive any assistance. We said hello, hello, hello into the box to ensure that the KFC employee knew we where there, but nobody answered. We then decided to drive to the window. The lady that should have taken our order there was very upset with us and told us that we can't place our order at the window, after explaining to her that we were at the box, but didn't receive any assistance, she eventually allowed us to place our order. We were still busy placing our order when another person approached her, she turned her back on us and started talking to the other person in another language and they laughed and talked like we weren't even there. When they finally stopped talking she rudely asked what was your order again? We had to start over again and the second time we were again not finish placing our order when she said that will be R133, not only did we not get to finish our order, but we also received the wrong order AGAIN!!!

I have eaten at KFC all across South Africa and in other countries as well and never have I been treated so disrespectfully at any other take out restaurant as I was yesterday at the KFC in Valhalla Pretoria.

Please send the employees of this branch for some customer service training.