1 reviews | Active since Jan 2017

24 Jan 2017, 14:08

Worst Food ever at KFC Durbanville

<p>I went to KFC Durbanville, Western Cape, last night at 22:40 - the KFC closes at 23:00. If you advertise that you are open till 23:00 then you should deliver the service and food quality that you advertise and live up to it.</p> <p>I ordered a fully loaded box meal but I could clearly see that everybody was more concerned in cleaning and getting out of there. I paid my order at 22:41 on 23 January 2017 in case you want to go check up for the sale as the lady behind the counter asked if I'm going to use my receipt, I was gonna throw it away so I gave it to her ( I now know why she wanted my receipt - she knew already that there will be a complaint because of all the **** I received in that bag when I got home)</p> <p>The only thing I was able to eat out of the whole meal that was edible was the mash&gravy. The chips was dark, oily and soft - clearly old chips that was just put back into the fryer. The chicken piece was so hard and tough that I had to remove the outside and just eat the white meat. The burger I threw away the chicken and at the bun with mayo and lettuce - the piece of chicken was also totally hard and dried out.</p> <p>There no sense of quality and customer service when it comes to closing time and there were still 20 minutes left. Where is your promise of fresh tasty food. Does not exist anymore. This is unacceptable and I will post this on Hello Peter as well now as well as mailing it to they Tyger Burger because it also seems no replies or attention are given to complaints. I paid R68 for my meal - why should I be quiet and happy with a bag of **** which by the way, my cat did not even want a piece of the chicken - he turned his head away.</p>

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Replies (3)
's update25 Jan 2017, 09:15
Reviewer Update

After I left this review yesterday I received a call back from Phelisa, the manager at the Durbanville KFC. She handled my complaint in a very profesional way and asked me to come back to the branch. I had a talk with her and if there are more managers out there like Phelisa then customer service would improve all over. Thank you Phelisa for the way you handled my problem - you're great, helpfull, professional and very friendly.

KFC
KFC's reply25 Jan 2017, 15:52
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Wow this is great service !! Thank you for bringing this to our attention.

We value all feedback.

Kind Regards

KFC Customer Service

***

KFC
KFC's reply25 Jan 2017, 15:53
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Wow this is great service !! Thank you for bringing this to our attention.

We value all feedback.

Kind Regards

KFC Customer Service

***