Worst experience i have ever received.

We ordered from the app @ 17:35 was informed by app delivery will be 18:02 waited and got a call @ 18:10 that there is a delay with delivery but will be with us soon. @ 18:30 i called the delivery agent they said they will call me back my 18:45 Matthew called me to let me know that the driver bike broke and we can either collect the food (we dont have a car) or get a refund so i said i will call him back. My husband called his brother to come and pick him up take him to KFC at that time i tried calling back to Matthew could not get a hold of him tried calling the KFC Could not get a hold of them once my husbands arrived at the KFC upset understandably he asked for our food and this was not even made...and he was upset and the staff laughed it off as if this was a joke i than called Trevor @ KFC To cancel the order. Called Matthew but he was not available i then spoke to a lady on the phone cant remember her name that kept calling me my dear i asked her to stop and that my Name is Angelique but she just kept on calling me my dear i got really upset because i am trying to arrange a refund and she thinks it's funny when a client is upset and she asked you nicely to stop calling her my dear to keep on doing this. I will never order from your white river branch ever again

Not only did we not get our food the staff laughed at my husband and made this a joke the delivery agent thinks taunting a client is professional and a joke or a game the Manager at the store said he would do the refund he did not and i had to call into the head office spoke to Leroy and he assisted me with this and informed me no refund was requested.

Worst experience i have ever received.