Worst experiance ever

If there was an option to rate kfc a 0, I would!!

I placed my online order today at 10:17 and the order was cancelled by the store because they were not able to deliver.

Firstly, after putting my home address, the system automatically chose which store would be able to deliver. I made payment and the order was accepted by the store. When they realised that my order was not within the delivery radius, they cancelled the order and store manager promised me that my refund would be processed within an hour order I would get a call from customer care.

I did not receive any call and around 14:30 I follow up with Customer care and the agent told me they are not able to process the refund manually therefore it needs to be escalated to finance and payment can take up to 14 working days to reflect.

I told him I refuse to wait for that long for my payment whereas I was inconvenienced by them

He said he will investigate and get back to me within 10 min

No call received and I had to call back and speak to the superviser who knows absolutely nothing about her job.

Went back and forth with her and my airtime got finished...No callback from the superviser

I still have an unpaid refund from last year!!