WORST CUSTOMER SERVICE EXPERIENCE EVER BY ZIYANDA AND MANAGER AT KFC, PELICAN PARK

I had the worst customer service experience at the Pelican Park branch. This was my email to them and still no feedback: Good day Sir/ Madam

I trust this email finds you well.

I experienced the worst customer service ever at any shop I have ever been to.

Ziyanda assisted me with my order. I wanted 2 fully loaded box meals but asked if the burgers could be zinger burgers. Ziyanda said yes. She then rings up 2 fully loaded zinger box meals and I tell her I want the fully loaded meal with the chicken and mash and gravy which we give my baby of too. She tells me yes she is going to give me that and will give my R10 back when they done with the order because I don't want cooldrinks. She then rings the 2 zinger box meals and a burger. She give my R3 and some cents of a R200. I go to shoprite to get some groceries and when I come get my order she says no I can't get the R10 and she gets rude to me and says that I must just take it. I told her but you **** to me and I want my money. They make me stand and stand until I had to get rude and asked for a manager while waiting she doesn't give the lady her change who was purchasing and they also had an issue. The manager finally comes and didn't even come in the first place when making a performance. She comes and doesn't even bother to listen to my complaint. And I told my husband let's just leave. We get home and check the order and in it was the 2 zinger burgers and wings and coleslaw which I did not want and my baby cannot eat coleslaw or zinger wings. I call your call centre which was also useless and I then though your **** food away because of being so ****ed. I promise I will not buy at your store again and I will recommend my family and friends not to buy at KFC. I will post on every social media platform that I can because you did not treat me well at all as a loyal customer to you and I feel like I was ******. We had to end up cooking something and we never got our money back as promised and our order was not what we wanted... It was ordered for me to make your cashier job easier for her. She did not only do it to me. I am extremely disappointed in the fact that the manager didn't even bother to look into this or apologise to me. Your call centre didn't even call me back because I was probably so frustrated but I did speak in a proper manner. I just saddened by the fact that you have no sincerity towards your customers and I was handled terribly. My order was wrong; my change was wrong and I ended up throwing my food away because it is not what we wanted.