Worst Customer Service

I bought Fun-Do-Bucket at KFC at about 20:28 and I waited until 20:48 on the 29 May 2015 which is a 20 minute wait and there was no update as to how far my order was. After 15 minutes of waiting I asked how far was my order as I was tired of waiting for more than 10 minutes in a Fast Food outlet, I was told that the food is coming, which happened for about 5 minutes. at 20:48 I requested my money back and they called the manager and he came out of his office and didn't even have the audacity to apologise for the delay. He handed me the cash with no remorse for the service that was rendered and that made me feel like a third class citizen or I didn't pay for the service. I found the attitude to be nothing but pathetic.<br> <br> Manager on duty: Aubrey<br> Cashier: Sigcine Manqola