Worse shopping experience of my life

My wife asked me to buy 9 peace at KFC Verulam on my way from work, I spent over 50 min waiting for my order which I specified upon order placement. I asked for 3 wings; 3 thighs and three drum sticks, upon order was dispatche, Gentleman's who was on the collection window confirmed that it was three set of what I ordered even mentioned what pieces were in my order. MISTAKE I DID WAS TO TRUST THE GUY, WHEN I REACHED HOME IT WAS DE-SKINED BROKEN PIECES AND LOT OF DRY SIDE BREAST. I HAD TO MAKE ALTERNATIVE ARRANGEMENTS FOR MY IN-LAWS WHO CAME OVER TO MY HOUSE. I KEPT THIS BACKET SAFE FOR RETURNS, IF THIS IS HOW KFC ENHANCE CUSTOMERS SHOPPING EXPERIENCE, I AM VERY DISAPOINTED. IN TIMES LIKE THESE I BELEIVE EVERY BUSINESS NEED TO RETAIN CUSTOMERS & COMPETITION IS VERY HIGH. I CANT EVEN SHOUT KFC NEED TO FIX THIS; I WASTED MY TIME AND MONEY. THIS CLEARLU SHOWS THAT THIS BRAND DOESN'T TRAIN EMPLOYEES ON WHAT IT STANDS FOR AND IT HAS NO VALUES I DOUBT WHETHER THIS WILL BE ADDRESSED WITH RELEVENT STAFF INVOLVED.