Worse Kfc experience ever

I ordered a simple 6 piece family feast (6 pieces of chicken, rolls,mash and gravy). The branch was busy,order and collection queue was long (1 cashier) 3 people standing around knowing that people needs their order. Some people waited more than 30 mins for a cone, some ordered in the drive thru and still waited in the branch. I ordered and gave grace so that Pumza could assist a client , I waited 20mins in the queue and an additional 10 mins, ordered at 16:19 and waited almost an hour and never got called. Get to the counter my order was 164 and orders 163,165,169 get called I asked about it and the lady gave attitude sayin we can't jump yet she calls number higher than ours, and she doesn't see our order.. No one said anything about any waiting period,or could say what the delay is!! Only to find that they only making up our order. Then the mash was given in a indecent manner as the branch ddoesn't have lids. I tried calling Marcia the branch manager on her phone. Amazingly her phone wad off service is as weak as her branch. I will not recommend this branch to anyone! My first and last time all customers were complaining and there is no empathy.