Why do I fall for it time and time again.....they NEVER seem to satisfy.....always leaving dissapointed!!!!

<p>So, after numerous complaints and feedback from KFC, I decided to have a go at it again only to be dissapointed again....I have had the same issue now for the fourth time.....7 months after my 3rd complaint has been resolved.....looks like they just can't seem to build on feedback or criticism and stays in the same rut they are always in.</p> <p>I saw them advertising on billboards and TV adverti*****ts that they launched a new menu item, the Burito. So after previous lessons learned, I decided not to go through the drive-thru as this will just waste a lot of time and delay my dissapointment. I parked my car and went inside. I ordered the Burito and a large coleslaw upon which the lady at the till punches in my order and in the same breath calls for the supervisor on duty, Phelisa. She then pitches up only to tell me that they do not have stock of all the ingredients needed to make the item. My second option would have been a wrap, but the answer would have been the same....when I complained about this 7 months ago, they temporarily rectified the problem by displaying "temporarily out of stock"on the overhead menus......why not do this again.....they can be very glad there was no queue when I arrived as I probably would have properly blown a gasket and give them a piece of my mind......</p> <p>Do these people never improve their service or is part of their ratings how not to satisfy the customer?</p> <p>Awaiting your reply......AGAIN!!!</p>