What a joke

What an absolute joke, I call the call centre at 19H00 to place a delivery order and was told the order would be deliver in 30 to 45 min, after waiting 45min the shop its self called me to say they were short of drivers and it was going to be another 30 min. At 20H30 I called the call centre to find out what was happening with my order and the lady took my number and told me to give her 5 min she would call me back. At 21H10 the shop called me back to say they wont be delivering because the power was off (I have personally been to this shop many times and know they have a generator). I have read the many many reports on this site about bad service, late delivery's, poor quality food and the list just goes on and on. The sad part is that every report I looked at on this site had the exact same response from KFC (I'm pasting it below). It seems all they do is copy and paste there replay and the matter is left at that. I'm willing to bet they don't even read the reports and that I will get the same response as everyone else as per below.<br> Thank you for the feedback and thank you for taking the time to inform us.<br> Rest assured your complaint will be forwarded to the relevant franchie