WHAT A HELL OF AN EXPERIENCE

I made an online order at KFC Sunninghill. I paid online and my order was processed and confirmed at 12h42. The order was meant to be delivered at 13h05. At 13h04 I received an SMS from a delivery number saying my meal was not available. Soon after I received a call from KFC they let Me know that my order was not going to be delivered as they were out of stock of the ghost burger. I the lady Eva, how come the meal was available online. She said a refund would take 7 to 14 working days. She asked if I wanted to order something else, I opted for that and she said she was preparing my order. At 13h39 I called her back to ask about the progress of my order she said she was waiting for the delivery Guy. At 14h35 she called again and said that the delivery company had cancelled the order so she could not send my order.

I then decided to go to the store myself. I arrived at 15h00 and had to wait for her as she said she was calling the delivery company, at 1**** she said a representative from the Customer care line would call me. I asked why is my food not being given to Me and why am I having my time wasted, at 15h19 I got a call from customer care and spoke to Buhle, who said she was sorry about my order, I found her rather condescending in her approach to Me. In my angry state, I told her to proceed in however manner as I already had my time wasted and I had been waiting on an order for 2 hours plus. I received a call back at 15h19. As we speak I received an SMS stating that my refund will be processed in 7-14 hours. I found this interaction disheartening and inappropriate, a waste of my time and money as I had to go and order somewhere else.