ND
Neesh D

1 reviews | Active since Mar 2011

14 Mar 2016, 09:34

Website and Online competitions do not work

I visited the KFC site after seeing an Ad on TV. <br> Frstly: The site requests you to switch your phone into a landscape view, after doing so you are then able to watch the video which is rather the same as that on TV so i have no idea what was different, anyways after the video you are requested to enter some details, which when in landscape view you cannot do as the submit button at the bottom is not visible and can only be seen in portrait view but when you switch to portrait view the screen goes blank and requests you to change view...see the problem?<br> Secondly: On the homepage there is a link to a competition where every 15 minutes you can win a filler meal or if you wait you can win a bigger portion...This to me feels like a **** and i wonder if anyone has won. I played this for almost 2 hours at random times. the first time, on each occasion the button did not highlight when the counter ran out and did not give me the option to press the button. I went all the way to the R90 meal but the button did not highlight. i have all the screenshots and proof that this does not work. I also tried on a different phone and the timers were different, how then can everyone be seeing the same

0
Replies (1)
KFC
KFC's reply14 Mar 2016, 11:17
Official
Hello Neesh,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,