SB
Stuart B

1 reviews | Active since May 2009

10 Feb 2016, 20:07

Waste of time and money. No service delivery

I went to buy food from KFC, served by Thembi. I had to argue to get what I wanted with all their product bundling. When I left the chips that I ordered were not in the bag. I had to drive back to sort out my order and all Rejoyce had to say is she is \sorry\". Sorry does not cover my petrol, time and wear & tear on my car. My money back would be compensation, but then as Rejoyce put it she cannot give money from the safe. All she could offer was more food. My dogs are thankful for the extra 3 pieces of chicken. Close the branch if you cannot do your job! KFC so resonates South Africa's lack of service delivery, they really do not care!"

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Replies (1)
KFC
KFC's reply12 Feb 2016, 13:11
Official
Hello Sudds,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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