WW
Wynand W

1 reviews | Active since Nov 2012

30 Jun 2015, 10:52

Waiting until the end to tell you cash only

On Saturday 27 June, I was in a VERY long line in the drive thru at KFC Mall of the North, when I eventually got the till, I was told they only take cash, no cards! There were absolutely no signs no nothing stating this when I drove into the drive thru, there was only 1 small printed A4 page at the till which is useless since your already at the end of the line at this point.<br> <br> I personally feel they should put a huge sign at the entrance of the drive thru OR have someone standing there to ask if you'll be paying cash or via card. This is the 2nd time this has happened to me at this specific KFC branch, all the other branches normally ask me at the beginning if I'm going to pay cash or via card if their machine doesn't work.<br> <br> This branch as to seriously do something about this issue because it's an on going thing.<br> <br> Next time this happens I expect to get my meal for free since I waiting in the line forever and I was NOT informed their card machine is not working, it's just plain bad customer service!

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Replies (1)
KFC
KFC's reply30 Jun 2015, 12:35
Official
Hello BurningIce,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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