Waiting Period

I went to Springsgate on the 29th of March to purchase a snack burger and small chips (order # 827) at 16:51. I was really not impressed with the waiting period, firstly there were less than 7 customers in the store and yet we had to wait for a long time just because they gave more attention to the people buying food from the drive through. I had to wait till 17:05 to receive my food yet it was just sitting on the food rack getting cold. KFC needs to improve their service on the waiting. On a good note though I would like to compliment Siyabong from KFC Wanderers for a great service this morning at 09.07, while I was waiting for my food she apologized for the waiting period and assured me that I will be getting my food and though she was working alone at the till she was very quick. Compliments to her and may she keep it up.<br>