aR
andrew R

1 reviews | Active since Oct 2014

02 May 2015, 12:53

Waiting 20 minutes for chicken

I just ordered myself a 24 piece bucket of zinger wings and a street wise two thinking this would be a quick and easy trip. But boy was I wrong. I got to the window to collect the food where the lady was very rude and did not seem interested in helping. I was then told by another guy that I need to go wait in the parking spot as my food will be ready in 5 minutes(this after I had waited 5 minutes to hear something). I then sat another 20 minutes waiting until I got out and asked what was happening and got told your food is already out and I should have it. I asked where it was and then see they had forgotten about it and we're still preparing it. Another 10 minutes and I finally have my food. <br> <br> This is not the first time this KFC has been completely useless and after seeing the other review of your service you clearly have done nothing about the issue. <br> <br> So much for \fast food""""

0
Replies (1)
KFC
KFC's reply04 May 2015, 16:57
Official
Hello andrewjsr,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***