Waited just short of 2 hours for KFC delivery

On Tuesday, the 31st of October 2017 at 17:55 I ordered KFC for delivery via the delivery call centre on phone number ***. The person said the delivery can take up to 40 minutes. We expected the food to be delivered any time from 18:30 to 18:40. By 19:03 I phoned the call centre again and spoke to Zanele. She said she would follow up with the store in Silverton and ask why they are taking so long and then phone me back with feedback. At 19:20, I phoned the call centre again and Zanele answered again. She said that they were not able to get hold of the branch but that one of the other people in the call centre just got through to the branch at that exact moment I got hold of Zanele the second time. Zanele then told me that my order was sent out for delivery approximately 10 minutes before (which would then have been 19:10) and that the branch had too many orders to deliver and had to wait for all these orders to be ready before sending out the driver. By the time the driver showed up at our house, it was 19:45. He informed my husband that their internet lines were down and they were not aware of the order that was sent through from the call centre. They only became aware of the order when someone from the call centre phoned them at 19:20. Zanele **** about the order being sent out at 19:10 and it is totally unacceptable to wait almost 2 hours from the time of placing the order until the food is finally delivered