Waited 1 hour for my food

Good day<br> <br> I went to KFC Canal Walk on Friday evening (1 May), the queues were very long. I waited for an hour for my order. It was complete chaos as lots of customers started complaining. When some of the customers including myself started asking for refunds, all of a sudden more staff were at hand to fulfil orders. It is completely unacceptable for a fast food restaurant to let people wait so long. Management should have anticipated the fact that it was month end, which is usually busier. Nobody came to give us an explanation or even an apology. The lady and one gentleman behind the counter tried their best, but unfortunately I left there feeling really disappointed and I would probably think twice before I go back there.