1 reviews | Active since Apr 2013
WAIT FOR STOCK
Good day,<br> <br> On Sunday, 15 February 2015, there was absolute chaos at the KFC Branch at Soneike Mall. I went through the drive way and was told I had to wait 10 minutes for chicken. I placed my order and went to park. Got out and went into the building as it was scorching hot outside. Inside there were already people waiting for their orders longer then myself. The worst was the behaviour of the staff. The front end staff were only concentrating on the orders placed at the tills, there was no order where customers were served based on their order numbers. The drive thru customers were almost pushed aside as I could see people who came in after me, leaving before me. Eventually a guy from the back came, asked me if I was helped. I said no. He took my slip and went to the back telling them what I ordered, some of the ladies threw a tantrum which I found unacceptable. That guy who took my order yelled at them and said at this stage we have 5 captains wanting to man 1 ship, the manager was no where to be seen.<br> <br> I eventually left KFC 40 minutes later, after being promised a wait of 10 minutes. I don't mind waiting for food, but then make the time realistic, and communicate with customers
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Best regards,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
