1 reviews | Active since Sept 2012
wait 50 minutes for kfc as staff get order wrong 3
Got to kfc on the corner of commercial road & gardner street at 16:10. Queue is long so get to the cashier at 16:20. At 16:32 I get my order so I open my bag to see that the strips and dip I ordered is not there and there are 3 rolls instead. Employee takes order back saying she will correct it. Now get order back and instead of 2 large plain gravies there are 2 large mash. Once again order is taken back and third time there is no dip but 2 pkts strips . Then the manager scolds the employee coz im there for over 40 minutes now and she takes her to the back while I wait for another 10 minutes while a new person tears open the packet and starts packing my order from scratch. Pathetic service. Food was cold due to being changed into so many different packets over such a long period of time. Kfc doesnt even sell plain mash so what made the employee even go to the back and fill the container s with it. Will never spend my money at kfc again. Wasted my time and money. Worst service I ever received and neither the staff member or the manager even came to apologise to me.
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
