Very poor online system

On Saturday 15 August I made an online order and this time I decided to pay for it online so that I wouldn't have to wait for my order because the last time I opted to pay in store and the waiting period and queueing didn't offer me the desired convenience. This time around the inconvenience was worse. When I got to the store they struggled to find my order and when they found it they couldn't see the order breakdown, I had to show them from the app. All this time I was being served from the only operational pay point and that meant I held the queue much longer. After all was set I had to go over the order composition again before I left the store and my piece of chicken was not in my pack which they gladly fixed. In short the staff at Selcourt KFC were quite cooperative but the system is so disorganized that one is left wondering whether its a lack of training or poor management. My kids love KFC but I do not like such gross inconveniences.