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nikette S

1 reviews | Active since Aug 2014

12 Jan 2016, 07:42

Very disappointed

For about a year now I have notice the service and quality at KFC springs are going down. But in the last few months it has gotten bad. My husband and I work two jobs to make ends meat and when we chose KFC to spend our money we expect high standards.<br> This morning was the last straw. On arrival there was no one at the counter and after the supervisor had to scream down the passage someone come out to help us. We wore informed that the mid month booster was available but due to some sort difficulty they could not supply it to us and if we wanted one would have to pay R8 extra. On previous occasions we have ordered food gone all the way home just to discover it was the wrong order or we wore short ordered. We have had more than one instances were on arrival we wore told to wait as they don't have ANY food ready as it is to early Do you not advertise open 24 a day?<br> And this is just the tip of the ice burg. There have been a few times where waiting for our food other people have came in and complained. <br> Please could we sort this out as my second job causes me to be up from 2am and would be disappointed if Kfc was no longer a breakfast treat.<br>

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Replies (1)
KFC
KFC's reply13 Jan 2016, 18:42
Official
Hello kita.strauss,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,