VERY BAD SERVICE, FROM THE STAFF TO MANAGEMENT

Today around 12:10pm, I was at KFC in Umhlanga the one that is next to Coastlands hotel, i went to buy a streetwise 2 with chips and a roll, firstly they made me wait for my order for a good 20minutes, no one informed me where was the delay, when I finally got my food, I went away. And only when I got to sit down at work to eat, I realised there was no roll, mind you it's a 5 minutes walk, but I had to. Walk back again to KFC for my roll, I asked for a manager and the ladies were laughing only the pregnant one assisted by asking if she may help. I asked for a manager from her, and one of the ladies that was laughing one of them is the manager, she called the male manager I said I want their Owner's number of which he firstly gave me 11 digits number, I gave him. My phone to type the number he typed the number I gave me my phone back, I realised on my way that he cleared the number, I went back, I gave me the number again and he said the guy' s name Is Wilson, I called that Wilson, explained to him, and he said he's still driving and will call me back after 5 min. Of which he didn't call till now(18:53), what makes me angry the most is that I wasted my time waiting while I'm also on lunch at work, only to find they gave me a wrong order cause there was no roll, and this is not the first I have problems with this KFC, it's the third time cause the second time when I called to order manager answer and dropped, I called again he said hello, hello, talk nd dropped, I realised it was him that dropped the call on me when I went to buy cause I couldn't order over the phone , when I asked him he denied....