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roxanne R

1 reviews | Active since Mar 2016

08 Mar 2016, 10:00

VERY BAD SERVICE

Good day <br> I went to the kfc sarnia on friday the 04/03/16 between 15:30 and 16:00.<br> I placed an order and repeated it 3 times after which i asked if she got the order she said yes .. then she read it out tome and it was wrong then after my sister in law explained her the order again. she said ok. she then gave me my bill which i saw that it was not right. she charged me for an extra coke. I then asked for a manager because the lady serving me was starting to get an attitude. As i was explaining the manager what happen the lady that served me kept rolling her eyes at me grinning and saying she sorry with no remorse or anything. we where very disappointed as it was not the first time it had happened. I didn't even eat my food. <br> <br> regards <br>

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Replies (1)
KFC
KFC's reply08 Mar 2016, 11:00
Official
Hello roxy2408,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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