mS
marcelle S

1 reviews | Active since May 2016

20 May 2016, 12:54

VERY BAD CUSTOMER SERVICE AND VERY ****** AGAINST WHITES

<p>HELLO PETER </p> <p> </p> <p>i am a very upset customer with the KFC in Bethlehem 2 because i when there today at 12:46 on hte 20th may and i was standingin the line with my daughter waiting our turn , we then moved to the counter as the two cashiers was busy with packing food so we waited to be served then the lady was free to serve us but she didnt she went over me to thee other lady so i told her sorry its my turn she then rep**** i was not standing in the line but i was clearly standing there waiting to be served by one of them ,</p> <p>so she told me that she thought i was being served by the other cashier guy but he was still very busy so i said that she should of asked if i was still waiting !!!!!! but she didnt ...</p> <p>i then asked her who is going to serve us she then rep**** WE WILL SEE IF SOMEONE WANTS TO SERVE ME !!!! Really is that good serves so i did ask for the manager she had come after a while then apoloagized but i am still not happy with the ****** serves i recivied from the KFC bethlehem 2 going out of bethlehem the cashiers name is Lebohang and she was also ****ging me off to her colleagues in her language which made me feel uncomfortable .</p> <p> </p>

0
Replies (2)
mS
marcelle S's update20 May 2016, 13:01
Reviewer Update
HELLO PETER i am a very upset customer with the KFC in Bethlehem 2 because i when there today at 12:46 on the 20th may and i was standing in the line with my daughter waiting our turn , we then moved to the counter as the two cashiers was busy with packing food so we waited to be served then the lady was free to serve us but she didn't she went over me to the other lady so i told her sorry its my turn she then rep**** i was not standing in the line but i was clearly standing there waiting to be served by one of them , so she told me that she thought i was being served by the other cashier guy but he was still very busy so i said that she should of asked if i was still waiting !!!!!! but she didn't ... i then asked her who is going to serve us she then rep**** WE WILL SEE IF SOMEONE WANTS TO SERVE ME !!!! Really is that good serves so i did ask for the manager she had come after a while then apologized but i am still not happy with the ****** serves i received from the KFC Bethlehem 2 going out of Bethlehem the cashiers name is Lebohang and she was also ****ging me off to her colleagues in her language which made me feel uncomfortable
KFC
KFC's reply20 May 2016, 14:34
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***