gV
grant V

1 reviews | Active since Sept 2014

26 Apr 2015, 16:23

Very bad attitude and mistreatment

I was at KFC around 16h00 had a meal with my 10 year old niece. She then wanted to use the toilet facilities but we found that they were locked. When I sent my niece to ask the cashier for the key she told her that there is no key and the toilet is locked because people ***** the toilet paper. I went to her myself and complained and she gave me the key. When I got into the toilet there was no toilet paper. I sent the child back to ask for toilet paper. She was told there is no toilet paper. She asked for a serviette instead she was asked \what is a serviette for tell your mother you dont use a serviette in the toilet"I came back only to find the staff in the presence of the Manger giglling and requested some toilet paper. They eventually gave me a piece from the hand wipe roll. I was very disgisted by their behaviour more especially the abuse of a child wanting to use the toilet. How heartless can you be. Is this customer service of KFC. Are those toilets even supposed to be locked. In my view with that kind of attitude that very staff is responsible for *****ing the toilet paper. Worse the Manger had the worse attitude. """

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Replies (1)
KFC
KFC's reply29 Apr 2015, 11:38
Official
Hello yvonnegrant21,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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