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Elaine D

1 reviews | Active since Sept 2015

04 Sept 2015, 15:40

VERY ANGRY CUSTOMER - VERY BAD SERVICE

FIRSTLY I WOULD LIKE TO SAY THE SERVICE IS VERY VERY BAD, COS WE WAITED LIKE 30MINS IN DA LINE BEFORE BEEN SERVED. THE CASH TAKES THE ORDER AND SHE WAITS FOR THE ITEMS TO BE GIVEN THEN SHE ATTENDS TO ANOTHER CUSTOMER (WHICH TAKES ALOT OF TIME).<br> <br> <br> ANYWAYS THE PROBLEM I HAD WAS ON THE 25/08/2015 THAT I PLACED AN ORDER FOR 1 X 4 HOT WINGS & 1 X BURGER AND I ALSO ASKED FOR A SUNDEA AND A CRUSHER. SO THEY MENTIONED TO ME THAT THEY DON'T HAVE SUNDEA, CRUSHER OR ICE CREAM. I TOLD THEM DON'T WORRY ITS FINE. I THEN RECEIVED MY ORDER AND WENT HOME WITH OUT CHECKING IT, SO WHEN I REACHED HOME WE THEN REALIZED THAT THEY CHARGED US FOR 2X 4 HOT WINGS AND ALSO THE SUNDEA WHICH WE NEVER RECIEVED. WE LIVE ABOUT 30MINS AWAY FROM THE MT EDGECOME KFC AND WE WERE NOT ABLE TO GO BACK. <br> <br> THEN ON THE 03/09/2015 AT THE SAME KFC IN MT EDGECOME WE ORDERED A REGULAR ROUND AND 1 X HOT WINGS. THE ROUND HAD A VERY THIN PIECE OF CHICKEN FILLET WHICH DIDN'T EVEN COVER IN THE BURGER AND NORMALLY THE HOT WINGS COMES WITH 2 WING & 2 THIGHTS BUT THE ONE I WAS GIVEN HAD ONLY 4 WINGS.<br> <br> <br> ALL I CAN SAY IS THAT THE SERVICE AT MT EDGECOME KFC IS VERY BAD BECAUSE I HAVE BEEN THE TWICE AND BOTH EXPERIENCE WERE TERRIBLE.

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Replies (1)
KFC
KFC's reply07 Sept 2015, 13:41
Official
Hello tiana reece,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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