1 reviews | Active since Jan 2016
Utterly Disgusting Service Always
I placed my order with the friendly cashier BUT the attitude of the lady handing out the orders was unacceptable. She called out my number and when I approached she was busy with another customer that stepped out the store, I then politely asked if she called my number and she blatantly ignored me and gave me an attitude look which ****ed me off. As I called for someone else to assist the customer she was helping returned and started shouting at me saying I'm rude and must wait my turn and funny enough this KFC lady then decided to talk to me after her friend customer interferred. All I asked was if she called my number and all she had to say was no she's still helping someone else. Frankly this is not the 1st terrible experience I've had at the Umzinto KFC and I hate it so much that I only go there as a last resort. From the ground level to management all of them are *********** and they don't care about customer service. They undermine the customers they serve. Proper training and instilling customers values is what is needed cause clearly they don't value their jobs. I'll never recommend anyone goes there! Oh and the Boxmaster that I ordered was burnt, waste of my money.
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
Not all is bad, the Manager at Umzinto KFC, Sibusiso, took the time to contact me and apologize and assured me that they are sorting their customer service issues. Our was also offerred to be made another Box Master and this time is was perfectly made... It takes bad service to bring down a business and I hope they keep that in mind.
THANK YOU ONCE AGAIN SIBUSISO FOR LEADING BY EXAMPLE.
Not all is bad, the Manager at Umzinto KFC, Sibusiso, took the time to contact me and apologize and assured me that they are sorting their customer service issues. Our was also offerred to be made another Box Master and this time is was perfectly made... It takes bad service to bring down a business and I hope they keep that in mind.
THANK YOU ONCE AGAIN SIBUSISO FOR LEADING BY EXAMPLE.
