UTTER POOR SERVICE

I have just returned home after driving to THREE KFC branches near me to buy Oreo Ice cream. Not one of the three branches had ice cream, and the excuses ranged from we do not have ice cream available, the ice cream is "pap" because the machine is on heat mode, and we are waiting for someone to come fix our ice cream machine (he last one had the same excuse for the past month already) The three branches I visited were Broadlands Road (Strand), Somerset Mall and Beach Road in Strand. I called their customer service number, and the lady who answered said she is really sorry about what happened, but she will call the three branches and ask them to put a notice on their menu boards outside. This answer is COMPLETELY unacceptable, as this would not solve the problem for a customer who would STILL have to drive to THREE different shops, wasting time and fuel, just to see at each shop they do not have ice cream. I asked to be put through to a supervisor who would be able to give a better solution, (like making sure ice cream machines are in working condition), I was told she is working from home and would not be able to put me through to anyone. PLEASE sort out your shops and make sure from YOUR side that customers do not have to drive around to THREE different shops for ice cream, otherwise, TAKE ITEMS OFF YOUR MENU IF YOU CANNOT PROVIDE IT. Do not take the approach that you are such a big brand globally therefore you do not care about an individual customer's complaint. PLEASE DO BETTER.