Useless staff and wrong order

Good day,<br> This is not the 1st time we expierenced bad service/wrong order on our food but today I've had it!We stopped at the drive through and the lady quickly took our order.We had to repeat it almost 4 times before she understood.We ordered 1 AM Riser and 1 AM mini twister with hashbrown.We paid and drove to the pick up counter.We waited there for almost 2 minutes before a staff member showed up.You can see the kitchen from there and she only took out the hashbrowns to start preparing.She didn't even come over to apologize for taking so long.This is a 24hour KFC (supposedly).We placed our order at 6:25 and received our food at 6:35.10 minutes!!We drove away and when we opened our food at work,the AM mini twister was made with chicken strips and not hshbrown like we ordered.We checked the till slip and it actually said hashbrown.Like I said this is not the 1st time we've had problems.Previously we ordered coffee and when we got to work there were only milk in the cups etc.Please can this be investigated as this is defenitly not they way it should be?We took photos of the food and the till slip if needed.<br> <br> Regards