Useless & pathetic service & establishment

I'm really starting to hate kfc I can never just have a delightful experience. Today I went to Meadowdale kfc, I was a bit early I hadn't noticed it was 6:54, the lady at the drive through "Nomfundo" seemed very happy to turn me away saying they open at 7am. I went to the parking waited till 7AM. went back to the drive through she didn't greet at the intercom, arriving at the window I asked for streetwise remix, she disappeared for 3min came back told me to wait 13min for the meal, I the asked her to rather get me a toasted sandwich she disappeared again for 3min came back told me there was no food available. IS THIS HOW KFC OPERATES AND TREATS CUSTOMERS, I LEFT WITH NO FOOD AND WITH NO APOLOGY. THIS IS PATHETIC SERVICE FOR SUCH A LARGE FRANCHISE.