Useless Delivery Options Offered On The Online KFC app

I would like to lodge a dissatisfaction with KFC, due to their KFC app which I downloaded on playstore. I completed an online order with KFC and made payment only to be told that KFC does not have it's own delivery services they are using Uber drivers to deliver orders. This was not advised on when I placed the order. The person delivering my order sent me a text advising me they are at my location of which it was a completely different location. I attempted to call the number he sent the text from to confirm his whereabouts. He kept insisting on the deadline he needs to wait till my order is closed. The number he sent me a text from a number which I could not call back, and it seemed as though he was not even getting my replies via text when I was trying to get his location to collect my order from him. I then had to Uber myself to KFC in Gaterite to collect my order using my own funds after paying for the order on the online app . This is extremely unacceptable. How can I request for a delivery which is isn't efficient and not clearly communicated well. How many customers are you guys misleading without fully communicating how your delivery works. The store number on Google does not work as well. Now what services are you offering after we purchase on your app. Why not just cancel the app from being downloaded as I would have easily completed the order using Uber eats and not wasted my airtime, time, and money paying for an Uber to and from home to collect the order myself. I would like to be compensated for the funds used to go back and forth to collect my order, this is bad service offered by KFC online services. My email address is ***