Urgent Complaint – Online Order Not Fulfilled (Gatesville Branch)

Dear KFC Customer Service,

I am writing to formally lodge a complaint regarding my recent experience with an online order placed via the KFC app for collection at your Gatesville branch.

On 20 Jan 2025 @ 14:00 I placed an order through the app, completed the payment successfully, and proceeded to the store to collect my food. Upon arrival, I was surprised to find the doors closed, with staff sitting inside and ignoring my attempts to get their attention. After persistent knocking, I was finally able to speak to a manager, who informed me that they were waiting for chicken stock, despite the app having allowed me to place and pay for my order.

I was assured that the issue would be resolved, but as of now (4:00 PM), I have neither received my order nor any follow-up communication from the manager regarding a resolution.