UNSATISFIED CUSTOMER

On 07 September 2020 (Monday) I used the the KFC App to order food online where i would fetch my food order at the drive through,iput in the order, got the reference number and proceeded to KFC Kriel mpumalanga, to my surprise when i got there which was about 30 minutes after ordering via the KFC App, the tellers nor the manager could find my order. Their excuse was an indication of total incompetence. I was told that they have no idea on how to use the online system. They decided to use the email i recieved for the online order. I waited for my order only to find out that after 20 minutes of waiting they were processing my order which really upset me because i used the KFC App to not wait in a queue or crowded area.I left the store with such anger. I did not take my order with as i felt i was being treated with such disrespect. My plea with KFC is that before introducing a new system, train all staff members from all KFC outlets and ensure each staff member of that outlet can use the system effecientially and productively to avoid such embarressment. As a regular customer i am utterly disappointed in such incompetence from a reputable company such as KFC.