Unsatisfied customer

I write this complain as a regular customer who definitely can not tolerate not being treated with basic customer service. Today , on the 1st of January 2024, I made my way to Kfc Golden Highway and was received very well by the gentleman assisting at the self-service machine until completion. When I went to collect my order, the lady ( Thuli ) made sure to ruin my day . Firstly, as she gave me the Fountain drinks, I asked for a holder, and she blatantly just stared at me and didn't assist me at all. I walk away because I'm definitely not dealing with any of this today. I get home, and my order is incomplete! Now that I'm all the way home who has to make the drive back there to collect that item that could have just been packed and this whole thing avoided had she just confirmed my order as it's done usually and offered basic CUSTOMER SERVICE . She should really be respectful to customers and understand that as customers, we support a brand and can not allow ourselves to be mistreated like that.