Unresolved query

********. Been really disappointed with KFC's query handling. I placed an order online at Melrose crossing and my order had staff missing. I sent an email to the delivering company and they responded that the matter has been reported to KFC. After several follow-ups I decided to email KFC directly. They have not resolved my issue and i have been taken from pillar to post. So basically I was ****med my money as I did not receive what I paid for. So disappointing for a brand you would think cares for it's customers. This incident occurred in beginning December.