Unprofessional Service at KFC Paarl Village

My husband and I arrived at the store with our two small daughters. Upon arrival, we noticed that the doors were closed, so I checked the operating hours displayed on the board, which indicated a closing time of 21:30. As it was still before closing time, we knocked on the door. The staff member inside ignored us, while other individuals inside the store laughed and made no effort to assist. My husband then went to the payment window, where a staff member opened the window and abruptly stated, “We don’t have chicken,” without asking what we wanted to order or informing us that the store was about to close. I found this interaction extremely unprofessional and frustrating. I questioned why we were being treated this way and pointed out that the store was still officially open. The staff member then said she would call the manager. When the manager arrived, she explained the situation. Only after this discussion did she ask what we wanted to order. We informed her that we wanted coleslaw and ice cream for our children. However, due to the manner in which we were treated, we chose not to place an order and left the store. We drove a considerable distance to this location and left without purchasing anything solely because of the poor service and attitude displayed. I am also concerned that no corrective action appeared to be taken regarding the staff member’s behavior. I have a video recording showing how we were ignored. This experience does not align with the level of customer service I expect from KFC.