Unprofessional service

Good day

Disgusting service I got from your branch

Sunward Park KFC renovated their premises but forgot to renovate employee training to line it with professional customer service.

5th October 2024 - ORDER: DFD3946

I reported to your branch to collect an online order for my customer, as usual there was tortoise pace service from your team. I tried to address the matter with the lady who was servicing the online and she responded by saying 1. If you feel my service is not good enough for you, you can leave 2. You can even report me to higher management 3. It’s not my fault that the manager failed to hire enough staff for their branch 4. Maybe if you can report me, manager will see it fit to hire more staff to help us. 5. This is partial to what I can remember I found this response arrogant and failing to be of assistance, instead she was being more insultive as a representative of the business. She further held the online order hostage and refused to hand it over to me. Please bear in mind, based on the slow service, this order was already late and failing to hand it over to me made the delivery more late. I had to wait for the team supervisor (Siphesihle, She was wearing a name tag) to come and assist me with failing the order because your branch did not see it fit for this client to get service from you

Attached is a picture of the employee who failed to present professionalism to her job, this Picture is with reason that she was not wearing any name tag therefore should I have not taken a Picture this complaint would have had no reference to it.

Please note, this is following a day after online orders were over an hour late from your branch

6 October 2024 – Order DFD2067 I yet again received another online order for your branch, the reception I received was of entertainment and giggle from your team.

I have never seen such unprofessional service from any branch except yours

Regards