Unprofessional employees

Subject: Complaint about Poor Service at KFC Hebron Mall

Dear KFC Management,

I am writing to express my extreme dissatisfaction with the service at the KFC branch located in Hebron Mall. Despite using the KFC card self-service machine, the experience turned out to be highly inconvenient and disappointing.

Our order through the self-service machine provided us with a screen collection number. However, the use of these numbers seemed utterly pointless as we were still required to stand in a queue, rendering the purpose of the self-service screen collection numbers futile. What exacerbated the situation was the fact that patrons who arrived after us received their orders and left while we were left waiting, making the entire process inefficient and frustrating.

The overcrowded nature of the place due to this operational flaw only added to our dissatisfaction. It was evident that the establishment was not effectively managing the orders and the self-service process, leading to unnecessary congestion and delayed service.

The self-service system is rendered useless if the staff does not adhere to the collection numbers generated by the machine, but instead rely on manual collection by taking slips from those standing in line. I kindly request that this issue be promptly addressed and fixed to ensure a smoother and more efficient service for all customers.

I hope that this issue can be resolved to improve the overall customer experience at your Hebron Mall branch. Your immediate attention and action on this matter would be greatly appreciated.

Sincerely, [Peter Mashamaite] [***]