Unpleasant experience

Thought I should dropped this here because the feedback platform KFC has say I can be as specific as I want but it's limited to 1200 characters... This was my first visit to this particular branch (Dawn Park), and unfortunately, it left a negative impression on me due to the following reasons:

Upon arriving at the till, I noticed that your staff member appeared disengaged and lacked professionalism. Throughout my time at the counter, she repeatedly left the till without acknowledging my presence. Instead, she engaged in conversation with her colleagues, giving me the impression that I was invisible and my patronage was not valued.

To my surprise, after standing there for a while, I overheard her calling me from behind. It was then I realized there were self-service screens available for ordering, and she expected me to use them instead. Her demeanor and tone were condescending, conveying annoyance for reasons unknown to me. Considering I was with my son, I chose not to escalate the situation further, quickly placed my order, and left.

This encounter has left me deeply dissatisfied with the culture surrounding customer interactions at your establishment. I have lodged complaints about similar experiences at other KFC locations in the past, leading me to believe that the issue may be systemic within your organization. As a result, I no longer have confidence that this negative trend will change.

Regrettably, I have decided to seek dining options elsewhere before considering KFC again. It is disheartening to have to make such a choice, as I have enjoyed your food in the past, but the consistently poor customer service experiences have forced my hand.

I hope you take this feedback seriously and consider it as an opportunity for improvement. It is my sincere wish that you address these concerns promptly to ensure that future customers do not have to endure similar unpleasant experiences.