MT
Mandisa T

1 reviews | Active since Jan 2015

13 Feb 2015, 11:52

Unhygienic Area for customers!!

Today me and my friends went to KFC for breakfast and after we bought our meal ,we decided to eat the but as we were about to we saw ****roaches on our table then we moved to the next one Thembi the employee just stood and talked to the other employee she never warned us that they just sprayed pest the smell was horrible and later after a few minutes i told Thembi that the were ****roaches on our table she just stood the and told us to come and sit outside . As we were eating they were busy kicking the dead ****roaches and sweeping them and i couldn't even enjoy my meal due to the disgusting and unhygienic place ,when we asked for the manager we had to wait for quite a long time and no one came to us or apologised for the poor services they just ignored us .later Lebohang came outside to sign for deliveries we had to call him and ask him what's going on Lebohang eventually apologised and he admitted that he was wrong and that he will try to solve the matter . I am not satisfied with the service and I'm disappointed with how the whole situation was handled and I feel that they should've at least close the store after they sprayed .This is unacceptable & in appropriate.

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Replies (1)
KFC
KFC's reply16 Feb 2015, 09:07
Official
Hello Mandysa Thandisa,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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